Terms of Service
Last updated: October 23, 2025
Acceptance of Terms
By accessing and using Timely.Support, you accept and agree to be bound by these Terms of Service.
Service Description
Timely.Support provides AI-powered email automation services. We process customer emails and generate automated responses based on your documentation.
User Obligations
You are responsible for the accuracy of your documentation and the appropriateness of AI-generated responses. You must review responses in accordance with your chosen plan settings.
Payment Terms
Paid plans are billed monthly or annually. You can upgrade, downgrade, or cancel at any time. Refunds are provided within 30 days of initial purchase.
Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance.
Limitation of Liability
Timely.Support is not liable for any indirect, incidental, or consequential damages arising from use of the service. Our liability is limited to the amount paid for the service.
Termination
Either party may terminate the agreement at any time. Upon termination, you retain access until the end of your billing period.
Contact
For questions about these terms, contact us at legal@timely.support