# Appointment Booking - QuickFix Plumbing

## How to Schedule

### Online Booking (Fastest!)
1. Visit quickfixplumbing.com/book
2. Select service type
3. Choose date and time
4. Enter contact information
5. Receive instant confirmation

**Available 24/7** - Book anytime!

### Phone Booking
- **Call**: 1-800-QUICKFIX
- **Hours**: Monday-Friday, 7 AM - 6 PM
- **After Hours**: Emergency line available 24/7

### Text Booking
- **Text**: "BOOK" to 555-QUICK
- We'll respond with available times
- Confirm via text

### Email Booking
- **Email**: schedule@quickfixplumbing.com
- Include: Name, phone, address, issue description
- Response within 2 hours during business hours

## Appointment Types

### Same-Day Service
- **Availability**: Monday-Friday before 2 PM
- **Response**: Within 4 hours
- **Fee**: Regular service call fee
- **Best For**: Urgent but not emergency issues

### Next-Day Service
- **Availability**: Book by 5 PM for next day
- **Time Windows**: Morning (8-12) or Afternoon (1-5)
- **Fee**: Regular service call fee

### Scheduled Appointment
- **Availability**: Book up to 2 weeks in advance
- **Time Windows**: 2-hour windows available
- **Fee**: Regular service call fee (waived if repair completed)

### Emergency Service
- **Availability**: 24/7/365
- **Response**: Within 2 hours
- **Fee**: Emergency service call fee
- **Call**: 1-800-QUICKFIX immediately

## Time Windows

### Morning
- 8:00 AM - 10:00 AM
- 10:00 AM - 12:00 PM

### Afternoon
- 1:00 PM - 3:00 PM
- 3:00 PM - 5:00 PM

### Evening (by request)
- 5:00 PM - 7:00 PM
- After-hours rates apply

## What to Expect

### Before Appointment
- Confirmation email/text sent immediately
- Reminder sent 24 hours before
- Plumber calls 30 minutes before arrival
- Text with plumber photo and name

### During Appointment
- Professional, uniformed plumber
- Fully stocked service vehicle
- Diagnostic inspection
- Upfront pricing before work begins
- Clean, respectful service
- Detailed explanation of work

### After Appointment
- Detailed invoice provided
- Payment processed
- Follow-up email with warranty info
- Satisfaction survey (optional)

## Cancellation & Rescheduling

### Cancellation Policy
- **Free Cancellation**: Up to 24 hours before appointment
- **Late Cancellation**: Within 24 hours - $50 fee
- **No-Show**: Full service call fee charged

### How to Cancel/Reschedule
- Online: quickfixplumbing.com/manage
- Phone: 1-800-QUICKFIX
- Text: Reply to confirmation text
- Email: schedule@quickfixplumbing.com

### Weather Delays
- We'll contact you if weather affects schedule
- Reschedule at no charge
- Emergency service still available

## Preparing for Your Appointment

### Before We Arrive
- Clear path to work area
- Remove items from under sinks
- Secure pets
- Make parking space available
- Have questions ready

### Information to Have Ready
- Description of problem
- When it started
- What you've tried
- Age of home/plumbing
- Previous repairs

### Access Requirements
- Someone 18+ must be home
- Access to all affected areas
- Access to water main shutoff
- Access to water heater

## Pricing & Payment

### Service Call Fee
- $89 during regular hours
- Waived if repair is completed
- Covers diagnosis and first hour

### Estimates
- Free estimates for non-emergency work
- Provided before work begins
- Valid for 30 days
- No obligation

### Payment
- Due upon completion
- Cash, check, or credit card
- Financing available for jobs over $1,000
- Senior and military discounts available

## Frequently Asked Questions

### How long will the appointment take?
Most repairs take 1-2 hours. Complex jobs may require multiple visits.

### Do I need to be home?
Yes, someone 18+ must be present for the entire appointment.

### What if you can't fix it in one visit?
We'll explain what's needed and schedule a follow-up. You only pay for work completed.

### Can I request a specific plumber?
Yes! Let us know when booking and we'll do our best to accommodate.

### Do you work weekends?
Yes, Saturday appointments available. Sunday for emergencies only.

### What if I'm running late?
Call us ASAP. We'll try to accommodate but may need to reschedule.

### Do you offer evening appointments?
Limited evening slots available by request. After-hours rates apply.

## Service Guarantee

- **On-Time Guarantee**: We'll be there within your time window or your service call is free
- **Upfront Pricing**: No surprises, you approve before we start
- **Quality Guarantee**: 1-year warranty on all labor
- **Satisfaction Guarantee**: We'll make it right or refund your money

## Contact Us

- **Book Online**: quickfixplumbing.com/book
- **Call**: 1-800-QUICKFIX
- **Text**: 555-QUICK
- **Email**: schedule@quickfixplumbing.com

**Emergency? Call 1-800-QUICKFIX now - Available 24/7!**
